True MSP, experts in providing IT Support services that find strategic solutions to your business problems.

If you’re looking for professional IT Support from a forward thinking, trusted Managed Service Provider, look no further! By providing director level strategic technical advice and strategies, and by leveraging our strategic partnerships with industry leading vendors, you can rest assured your IT is being skilfully managed.

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Your IT Solutions are at the heart of everything you do. Ensuring you have the most effective solutions for your company requirements, is essential.


When support tickets aren’t seen to, your team become unproductive and frustrated


If your team is using the wrong collaboration tools, that can result in thousands lost to inefficiency


Further productivity and efficiency losses due to badly managed system updates


Exposure of valuable data, revenue, and reputation loss in the event of a security breach

Our technical strategists expertly create effective and reliable IT roadmaps for our diverse client base. Located in the East Midlands we also service the wider UK and our customers include financial service organisations, manufacturing companies, charities and multi-site businesses.

To ensure that your operations run seamlessly, we make it our goal to deliver on these three promises below.

Strategic advice to help your business prosper long term

We will carefully evaluate your business goals, technical requirements and other needs to ensure that you’re using the most effective technology. We only ever prove results orientated business advice.


Efficient, effective solutions for any technical issues

We’re incredibly proud of our average call wait time of just 7 seconds! When you call us, we put you straight through to one of our technical team, we don’t keep you on hold and play a recorded message.


Providing prompt answers to your problems

Nothing is more frustrating that waiting for your IT provider to respond. That’s why True MSP is committed to responding within 10 minutes, whether you need an update on a project, or an answer to a technical issue.


  • What makes us different

    “We aim to be more than just IT support services. Every piece of guidance we offer is ultimately geared towards one thing: helping your business operate better. Unlike many IT support services; we don’t just fix things when they go wrong. Whether you’ve got a five-year target or you’re unsure of what metrics to improve upon, our strategic advice is designed to ensure your IT support services help you achieve that.”

    Neil Shaw – True MSP Co-Founder and Director

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    Neil TrueMSP

  • What makes us different

    "We’re different to other MSP’s because we focus on customer service. Being the IT guys is a given, but where other IT companies fall down is when their clients are left in the dark due to poor communication. The feedback we receive usually mentions our fast response times, easy to understand advice and how it’s always a ‘good experience’. By focusing on customer service our clients have a better experience and don’t become frustrated by IT issues."

    Tim Rookes – True MSP Co-Founder and Director

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    Tim TrueMSP

Here’s some of the great feedback we’ve had from our clients

“As a 24/7/365 business, trusting our MSP is vital.

One of their many strengths is the strategic advice they offer, which on its own has paid dividends to how we’ve improved the system and made it more robust.

Our team has no problem contacting True MSP’s helpdesk should they require help, and everyone is really friendly and considered part of our team.”

Paul Macildowie - MPL Contact Nottingham

TrueMSP Client Testimonial

“We use True MSP for our IT support and the level of customer service we receive in handling day to day queries is excellent.

In addition to which their strategic advice is clear, concise and has enabled us to develop a roadmap of future upgrades to our entire IT systems and hardware.

I highly recommend their services”

Steve Lathwood - Charnwood Accountants Loughborough

TrueMSP Client Testimonial

“They took the time to understand our business and requirements before offering a solution and throughout the process have made sure that each member of staff understands how to make the most from the systems.

If you’re an SME looking for a trusted IT partner, I have no hesitation in recommending True MSP”

David Bladen - Musson Liggins Nottingham

TrueMSP Client Testimonial

We don't just offer IT support services.
Here are some of the ways True MSP can help your business.

Managed Services

If you want access to a reliable team to call whenever you face technology hurdles and have someone else to worry about your IT, look no further. As the basis of everything we do, our IT support services are also a great way of helping you with other areas of your technology.

Cyber Security

In an instant, a well-executed cyber-attack could compromise your business. Stay one step ahead of cyber security’s growing threat with employee security awareness training and the latest technology solutions.

Cloud Services

Whether it’s a move to the cloud or a server update, our migration specialists can handle every challenging angle the cloud presents.

Storing data in The Cloud saves money, space and time. It also allows for much more agile working, ensures better collaboration and security.


As wholesale business broadband partners, our prices are the best around. From FTTC to Leased Line we have a solution for you. We also offer VoIP telephone systems thus potentially eliminating the need for a landline.

Data Security

Get complete peace of mind by knowing that your business’s data is protected no matter what. Our data security services ensure that your IT support services remain available in the toughest of events. Be that hardware failure, cyber-attack, or even natural disaster.

Contact Us

To learn more about how we can help you to optimise your technology, improve your infrastructure, provide proven data and cyber security solutions, effective connectivity solutions and reliable managed services, get in touch.

Our stats speak for themselves

  • 100% Client retention based on service
  • 99.5% SLAs Met
  • 99.7% Customer satisfaction
  • 6 sec Average call wait time

Our IT support services will ensure your business has the IT tools it needs to grow and prosper. 


  • Fast and friendly service with no tech jargon


  • Benefit from efficiency and productivity solutions 


  • Free up time to grow your business 


  • Worry free support and solutions 


  • Use IT solutions to your advantage 


  • Enjoy the freedom of working with a proficient and proactive IT partner 

Give your technology the ultimate strategic boost. Click below to either book a call with one of our team members today or download our latest ebook on VoIP telephony to learn about its many business benefits.