About
Supporting your growth and prosperity with outsourced IT support and amazing customer service is our number one concern.
After years of working for average outsourced IT support companies, Tim Rookes and Neil Shaw set out to build a business that placed client satisfaction above everything. Combining over 40 years’ experience, True MSP operates a model that will always put you through to the right person immediately.
“We look at highlighting cost savings and how to increase productivity first”
Neil Shaw
This is supported by encouraging our team to explore their own interests and becoming as proficient as they can in their chosen area of IT. Be that cyber security, infrastructure, backup, etc.
You won’t be pestered by salespeople to buy new services: we’re problem solvers and not driven by commission.
You won’t be issued ticket numbers. This enables us to deliver fast responses with first name contact.
All the IT solutions we provide are based on strategic thinking and what’s best for you, the client.
This method can lead to:
Faster resolutions
Less time away from your daily tasks waiting for issues to be escalated
Neutral IT costs thanks to time saved and extra productivity
“Tim and Neil’s approach is to focus on our objectives first then design and implement a system that improves efficiencies and gives our team a great IT experience, which is paramount for us as accountants who heavily rely on a fast and user-friendly network.
Their team are helpful and quick to resolve day-to-day issues, while their strategic advice helps us map out how technology will continue to work for us in the future.”
Steve Sharp - ADS Accountancy
“True MSP bought into our vision and started suggesting ways of streamlining our systems, giving us a more collaborative way of working. They’ve resolved all outstanding issues with our broadband, WiFi and network, replacing kit where required with cost-effective and reliable solutions.
On a day-to-day basis, their helpdesk team are fantastic, always answering the phone quickly and jumping on issues straight away.”
Joe Garland - Team building and corporate events
“They took the time to understand our business and requirements before offering a solution and throughout the process have made sure that each member of staff understands how to make the most from the systems.
If you’re an SME looking for a trusted IT partner, I have no hesitation in recommending True MSP”
David Bladen - Musson Liggins Nottingham
Whatever service you pick, working with True MSP will take you through the following three steps
Here we take the time to understand your business. Our senior consultants will talk to you about your business, your objectives, and your day-to-day challenges. This will lay the foundations for making your IT systems the ultimate asset.
We’ll detail where your IT systems are now and where they could be in the future. It’s also a chance to get excited about where your business could be in five years.
Finally, we’ll implement the solutions identified in the discovery process and bring your IT in line with your business objectives. We’ll offer these with ongoing support for maintaining smooth running IT and will deploy these systems with minimal disruption to your business operations.
If you would like to take advantage of over two decades of IT experience and a uniquely efficient outsourced IT support approach, click below to book a call with a True MSP team member.