About True MSP

The IT managed service provider that's truly part of your team.

True MSP's focus is all about helping to boost your productivity, power your business growth, save you money and drive more sales, while keeping your data safe. 

With industry leading support & excellent customer service, we don't see ourselves as an outsourced IT company, we see ourselves as part of your team.

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What makes True MSP different?

After years of working for outsourced IT support companies, we wanted to do things differently. So we created True MSP as a business that put client satisfaction and customer service above everything else.

Combining over 45 years' experience, True MSP was set up by Tim Rookes and Neil Shaw, and we operate on a model that strives to do things differently.

We don't do support tickets. Instead your IT issues are resolved by a dedicated IT Specialist who knows how your business operates, how to communicate, and how to get the issue resolved quickly. 

Rather than just being an outsourced IT company, consider us a part of your team.

If you'd like to find out more about working together, get in touch below and let's chat.

Get in touch

We look at security and how to increase productivity first.

Neil Shaw, Co-Founder

Our core services

We're here to help with every aspect of your IT and business. We're strategic thinkers, problem solvers, and are here to help increase the effectiveness and profitability of your business.

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Business applications
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Data & security
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Managed services

Our 3 step process

1. Discovery

We take the time to fully understand your business operations, priorities and goals.

Our directors and senior consultants will talk to you about your business, your objectives, and your day-to-day challenges.

This lays the foundations for making your IT systems the ultimate assets to power your business forward.

2. Roadmap

We'll detail where your IT systems are now and where they could be in the future.

Our experts plan out a roadmap of how to achieve your goals, solve your problems and create the solutions to transform your business.

It's time to get excited about where your business could be in the next five years.

3. Delivery & support

Finally, we'll implement the solutions identified in the discovery process and bring your IT in line with your business objectives.

We're careful to deploy your systems with minimal disruption to your business operations.

We provide ongoing support and are here to help every step of the way going forward.

Leadership team

Neil Shaw Profile
Neil Shaw

Co-founder & director

A true people person, Neil is driven by a passion to deliver unrivalled service and affordable efficiency. Having spent 30 years crafting his skills, he has grown from self-proclaimed ‘techy’ to successful business owner, always leading with a customer-first culture. Neil is focused, approachable and, above all, knowledgeable, unwavering in his determination to provide the best possible service to clients.  

Tim Rookes Profile
Tim Rookes

Co-founder & director

Tim is focused on how his business can enhance yours, not only in terms of profitability but also in terms of enhancing your own customer and staff relationships. With over 25 years of industry experience and a constant eye on what is right for your business, Tim values and protects the trust that customers place in True MSP and prioritises every client regardless of size or spend. 


How a Managed Service Provider can work for you

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Faster resolutions through your dedicated IT Specialist, instead of waiting for support ticket numbers.

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Less time away from your business while you wait for issues to be escalated.
reduced IT costs
Reduced IT costs with saved time and extra productivity.
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You focus on growing your business, instead of managing your IT.
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We're problem solvers, not driven by commission. This means no sales calls trying to sell you new services you don't need.
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Why our customers love True MSP

“As a 24/7/365 business, trusting our MSP is vital.

One of their many strengths is the strategic advice they offer, which on its own has paid dividends to how we’ve improved the system and made it more robust.

Our team has no problem contacting True MSP’s helpdesk should they require help, and everyone is really friendly and considered part of our team.”

Paul Macildowie MPL Contact
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Why our customers love True MSP

“Tim and Neil's approach is to focus on our objectives first then design and implement a system that improves efficiencies and gives our team a great IT experience, which is paramount for us as accountants who heavily rely on a fast and user-friendly network.

Their team are helpful and quick to resolve day-to-day issues, while their strategic advice helps us map out how technology will continue to work for us in the future.”

Steve Sharp, Nuvo Accountancy
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Improving efficiencies

“Moving our services to the Cloud was a great suggestion and throughout the process, True MSP kept us in the loop with regular updates and advice on how we could improve efficiencies.
Joe Garland. Eventurous Ltd, Corporate Events

Streamlined and secure

“We've moved to a cloud-based system using Microsoft 365 for email and file storage, so our data is securely accessible from anywhere.

By following their advice, we have streamlined our system and made it more secure, simple, and accessible.”

David Bladen. Musson Liggins, Property Consultants
    Ready to see how we can work together?